Gowind Privacy Policy – Your Data, Our Responsibility

Gowind is a trusted online betting and gaming platform in Bangladesh. We take our users' privacy seriously. This Privacy Policy explains how gowind collects, uses, and protects your personal information.

This policy applies to all services provided through gowind's website, mobile app, and other digital platforms. By creating an account or using our services, you agree to the terms of this Privacy Policy.

We believe transparency and honesty are the best security. That's why gowind clearly states in this policy where your data goes, why it's used, and how long it's kept — no hidden agendas.

Gowind only collects information that is necessary to provide its services. The following outlines three categories of data we collect.

We never collect or store your password, full bank account number, or card CVV.

Gowind uses the information it collects solely for specific, legitimate purposes, detailed below.

• Account management: To create, verify, and keep your account secure.
• Service Delivery: To keep betting, gaming, and payment services running without interruption.
• KYC Verification: To verify your age and identity, and to prevent fraud.
• Customer Support: To assist our support team in resolving your complaints and queries.
• Promotions & Bonuses: To send you relevant offers based on your preferences (only with your consent).
• Security & compliance: To detect fraud, prevent money laundering, and meet legal compliance requirements.
• Service Improvement: To analyze user experience and make gowind even better.

Gowind shares your information only under strictly limited circumstances, as outlined below.

• Payment Processors: Only the information necessary to process transactions is shared with mobile banking services such as Mobile Pay, Nagad, and Rocket.
• Law enforcement agencies: Information may be disclosed under court order or regulatory authority request in accordance with Bangladeshi law.
• Technology Partners: Limited data may be shared with trusted technology partners for server hosting and cybersecurity services, who are contractually bound to comply with our privacy policy.
• Fraud Prevention: Necessary information may be shared with fraud detection systems.

Outside of the cases listed above, gowind does not share your information with any third parties. Any third party that enters into an agreement with gowind regarding customer data is bound by the terms of our Privacy Policy.

Gowind uses industry-standard security technology to protect your personal information. Our security framework operates on the following layers.

• SSL/TLS Encryption: All data exchanged between your browser and gowind's servers is encrypted.
• Database Encryption: All stored personal data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): The option to enable 2FA on your account for an additional layer of security.
• Regular security audits: System security is regularly tested by independent third-party experts.
• Restricted Access: Only authorized personnel can access data on a need-to-know basis.
• Data Backup: All data is backed up regularly and stored securely.

Gowind uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

• Essential cookies: To maintain login sessions and support core site functionality. These cannot be disabled.
• Functionality Cookies: To remember your preferences and language settings.
• Analytics Cookies: To collect site usage statistics and improve service quality.
• Security Cookies: To detect fraud and protect your account.

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain gowind features.

Every gowind user has the following rights over their personal information.

To exercise any of these rights, email us at support@gowind.onl. gowind will respond to your request within 30 days.

Gowind retains different types of data for varying periods, determined by legal obligations and business requirements.

• Account information: For as long as the account is active, and for 5 years after closure.
• Financial transaction information: A minimum of 7 years, as required by law.
• KYC documents: Up to 5 years after account closure.
• Customer Service Contact: Up to 3 years after last contact.
• Log files & session data: Up to 90 days.

After the retention period, data is securely deleted or permanently anonymized so that you can no longer be identified.

Gowind is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.

Gowind has age verification measures in place and makes every effort to prevent minors from accessing the platform. Parents and guardians are encouraged to ensure children cannot access online gaming or betting sites.

Gowind may update this Privacy Policy from time to time, due to changes in law, the introduction of new services, or technological improvements.

• For significant changes, gowind will notify users in advance via email or an in-platform notification.
• For minor updates, only the last-updated date on this page will be changed.
• Continuing to use gowind after any changes means you accept the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

The date of the latest update will always be shown at the top of this page. To request a previous version, contact us at support@gowind.onl.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact gowind. We take all requests seriously.

If you remain unsatisfied after we have addressed your complaint, you have the right to escalate it to the relevant regulatory authority in Bangladesh.